How we deal with enquiries and complaints

If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.

We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

  • Make it easy for you to tell us what went wrong
  • Give your complaint the attention it deserves
  • Resolve your complaint fairly and without delay
  • Make sure you are happy with how your complaint was handled


How and where to complain:

If you are not happy with any aspect of our products / service you can tell us about your complaint in the following ways:

  • Online - use the Customer Support form below
  • By Email - customer.services@lakelandverandahs.co.uk
  • In Writing - Lakeland Verandahs, Unit 12, Cuerden Green Mill, Shardley Rd, Lostock Hall, Preston, PR5 5LP
  • By Telephone – 01772 253886


How long will it take?

We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above.


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© 2021 Lakeland Verandahs Ltd.

Lakeland Verandahs Limited, The Sanderlings, Vanguard Wharf, Lytham St Annes, Lancashire FY8 5FQ (Company Registered No. 06633388, VAT No. GB 93 517 0038, FCA Registered No. 938437) is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct Authority (Registered No. 704348).