If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
If you are not happy with any aspect of our products / service you can tell us about your complaint in the following ways:
We will usually resolve your complaint quickly but if it’s complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above.
Our aim is to resolve all credit brokerage related complaints internally, so we will:
However if after receiving our final position letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
If you want the FOS to look into your complaint you must contact them within six months of the date of our final decision letter.
Financial Ombudsman Service
Exchange Tower, London E14 9SR
Telephone: 0800 0234567
Further helpful information can be obtained from visiting their website at: www.financial-ombudsman.org.uk
© 2023 Lakeland Verandahs Limited
Credit is subject to status and affordability. Terms & Conditions Apply. Lakeland Verandahs Limited, The Sanderlings, Vanguard Wharf, Lytham St Annes, Lancashire FY8 5FQ (Company Registered No. 06633388, VAT No. GB 93 517 0038, FCA Registered No. 938437) is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority. Terms enclosed on the website may differ slightly for Park / Lodge homes, where certain information may not be applicable - please check with your site representative for further information.